Limited warranty information covering finish, structure, moisture and refinishing.
Residential warranty
Applicable products will be free from manufacturing defects for as long as you own your home. Manufacturing defects are improper milling, laminating, grading or assembling only.
Finish warranty
Under normal residential conditions and with proper maintenance, the Alumide finish will not wear through within the amount of time specified in the Product Warranty Reference Chart. Gloss reduction is not considered wear through and is therefore not covered under the finish warranty.
Structural warranty
If a Longstrip or Engineered product should ever warp, cup or buckle, or if the plies should ever separate due to internal glue bond failure, repair or removal and replacement of the defective boards is arranged.
Moisture warranty
Longstrip and Engineered floors are warranted against warping, cupping, buckling and, if glue down installation is used, releasing from the sub-floor due to water migration up through the concrete only. This warranty only applies if the sub-floor is tested and the flooring is installed in accordance with all installation instructions, so it is critical that before installation all sub-floors are inspected and tested for dryness or moisture problems. Retain all documentation regarding pre-installation tests. This warranty provides for a one-time only repair.
Refinishing warranty
Prefinished products can be sanded and refinished up to three times, depending upon which product you select, when performed correctly by a professional floor refinisher.
Radiant heat warranty
In-floor radiant heating systems can significantly alter product performance. Only the products warranted for radiant heat systems can be used over these heating systems; if any other product is used, all warranties are voided.
Regarding all warranty coverages
It is critical that all installations are done in compliance with the procedures outlined in the installation instructions. Failure to install in accordance with the instructions will void all warranties. The sole obligation and liability under these warranties is to repair, replace or refinish the floor, in part or in whole, at no cost to the original purchaser, or to issue a refund of the purchase price.
Only floors that were professionally installed are eligible for labour cost reimbursement. If you installed the floor yourself, the cost of replacement materials only is covered.